Privacy Policy
Drone Nation USA (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.dronenationusa.com, contact us, request a quote, schedule services, or otherwise interact with us.
Scope
This policy applies to information collected through our website and our communications such as email, phone, web forms, and text messaging. It does not apply to third-party websites or services we do not control.
Information We Collect
We may collect the following categories of information.
2.1 Information you provide
Name, email address, phone number, company name, job title, property or site details you provide, service request details, messages you send us, and scheduling information.
2.2 Information collected automatically
IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, time spent, clicks, and approximate location derived from IP address. This information may be collected using cookies and similar technologies.
2.3 Payment information
If you purchase services online, payments are processed by third-party payment processors. We typically receive confirmation of payment and transaction-related details. We do not intend to store full payment card numbers on our servers.
2.4 Service deliverables content
As part of service delivery, we may create and store job-related photos, video, maps, models, measurements, and inspection outputs. These deliverables may include imagery of buildings, roofs, exteriors, surrounding areas, and jobsite conditions.
How We Use Information
We use information to operate our business, including to respond to inquiries and quotes, schedule and deliver services, provide customer support, send service-related communications, process transactions, improve our website and services, maintain security and prevent fraud, measure marketing performance, and comply with legal obligations.
How We Disclose Information
We may disclose information to the following categories of recipients.
4.1 Service providers
Vendors that help us operate, such as website hosting, analytics, customer support tools, CRM and marketing automation tools, email delivery providers, SMS providers, scheduling tools, payment processors, and security providers.
4.2 Professional advisors
Attorneys, accountants, auditors, insurers, and consultants as needed for business and legal purposes.
4.3 Legal and safety disclosures
Government agencies, regulators, or law enforcement when required by law, or when necessary to protect rights, safety, and security.
4.4 Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
Cookies and Similar Technologies
We use cookies and similar technologies for site functionality, security, analytics, and marketing measurement. You can manage cookies through your browser settings. Blocking cookies may affect site functionality.
Advertising and Analytics
We may use analytics and marketing tools to understand website performance and measure campaign effectiveness. If we use advertising tools that disclose identifiers and browsing activity to advertising partners for cross-context behavioral advertising, that activity may be considered “sharing” under California law. California residents can opt out as described below.
Do Not Track and Opt-Out Preference Signals
Do Not Track (DNT): Some browsers offer a “Do Not Track” setting. There is no consistent industry standard for DNT, so we do not respond to DNT signals.
Global Privacy Control (GPC): Where legally required, we treat a recognized opt-out preference signal such as Global Privacy Control as a request to opt out of certain “sale” or “sharing” for that browser or device.
Data Retention
We retain information only as long as reasonably necessary for legitimate business purposes, including providing services, maintaining records, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining security.
Data Security
We use reasonable safeguards designed to protect information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
Your Choices
Email marketing: You can unsubscribe using the link in marketing emails.
SMS: You can opt out at any time by replying STOP. You may receive a confirmation message.
Cookies: You can manage cookies through browser settings.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the Last Updated date.
Contact
Drone Nation USA
Email: [email protected]
Phone: 559.517.3777
California Privacy Notice (CPRA/CCPA) and Notice at Collection
This section applies to California residents and supplements the Privacy Policy above.
A) Categories of personal information collected
We may collect identifiers such as name, email, phone number, IP address and device identifiers; customer records such as inquiry and scheduling details; commercial information such as services purchased or considered; internet or network activity such as pages viewed and interactions; approximate geolocation derived from IP address; audio or visual information such as communications and service deliverables; professional information such as company and role if provided; and transaction records.
B) Purposes
We collect and use personal information to provide and deliver services, respond to requests, scheduling, customer support, billing and transactions, security and fraud prevention, website analytics and improvement, marketing and advertising measurement, and legal compliance.
C) Sensitive personal information
We do not intend to collect sensitive personal information unless necessary for a legitimate business purpose, such as account login credentials for a customer portal. If collected, it is used only as permitted by law.
D) Sale and sharing
We do not sell personal information for money. We may share certain identifiers and internet or network activity with advertising partners for cross-context behavioral advertising and measurement if those tools are enabled. California residents may opt out via the Do Not Sell or Share page.
E) California privacy rights
Subject to exceptions, California residents may have the right to know or access personal information, delete personal information, correct inaccurate personal information, opt out of sale or sharing, limit certain uses of sensitive personal information where applicable, and not be discriminated against for exercising these rights.
F) How to submit a request
Email: [email protected]
Phone: 559.517.3777
You may also submit requests through the Privacy Rights Request page on this website.
G) Verification and authorized agents
We may verify your identity before processing certain requests. You may use an authorized agent, and we may request proof of authorization.
H) Shine the Light
California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Send requests to [email protected] with the subject line Shine the Light.